Technical Assistant

Job Purpose

• Provides technical support to Technical Quality Department leadership and personnel.  

Key Job Accountabilities - I

• Maintains database(s) to ensure data accuracy and integrity, including the NCR database and SAP system.

• Checks and verifies reliability of database source information.

• Maintains, organizes, analyses, updates, and retrieves data from SAP, Access, appropriate data files.

• Updates records accordingly in SAP and/or other corporate systems.

• Retrieves and prepares data required to generate report, charts, and presentations.

• Identifies information processing problems and escalates to leadership, where applicable.

• Provides point of reference on simple aspects of work for guidance on practices, precedents, and techniques.

• Provides support to junior staff to train them.

• Establishes documentation system to ensure proper storage and retrieval of required documents.

• Initiates appropriate paperwork to support and advise customers, superiors, and junior staff.

Qualifications

• Secondary school (12 years) formal education.

Knowledge and/or Experience - I

• 5 years of relevant experience.

Technical and Business Skills - I

• Very good knowledge of standard computer software.
• High level of technical competency related to clerical processes in a quality environment
• Some knowledge of financial and budgetary processes.
• Good command of written and spoken English
• Proficient keyboard and PC skills
• Ability to work independently
• Ability to conduct routine technical tasks with minimal guidance or corrections. 
• Ability to carry assigned special tasks to timely completion with appropriate Engineering guidance.